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Phone: 0114 206 1113

Help & FAQs



Can I cancel my order?

If you wish to cancel your order, you must do so prior to dispatch, and have received email confirmation from us of the cancellation, in order to receive a full refund.

If your order has already been dispatched, you will incur a return delivery charge of £80.00 per pallet. This will be deducted from any refund due, along with the original delivery charge.

What if I want to speak to someone?

Contact us with any questions, concerns, or feedback. We will aim to get back to you within 48 hours.

Can I order a specific number of bricks?

Yes, we are able to supply a specific amount of bricks / split packs. If you cannot select the quantity of bricks you require on our website, please contact us directly. We can advise you on 0114 2061113 or

Do you offer a discount on bulk orders?

If you wish to place a bulk order, please contact us for a quotation.

Do your prices include VAT?

Yes, all our prices include VAT at 20%.

Do you accept payments over the phone?

Yes, please call us on 0114 2061113 to pay via debit or credit card over the phone.

Do you offer trade accounts?

We do not currently offer trade accounts.

I have seen an item I would like to purchase but I am not ready for it to be delivered just yet, can you store it for me?

Provided the item has been paid in full we can offer a storage facility until you are ready for your item to be collected or delivered. There may be a small charge for this service.


What countries do you ship to?

You can order on the website for delivery anywhere in mainland UK.  If you wish to have an order shipped to a different country, please contact us.

How long will it take to receive my order?

Standard delivery usually takes 3 to 5 working days.  Express shipping takes 1 to 2 working days. Our standard service is a non-timed delivery between 8am and 5.30pm on the arranged day. The courier will phone prior to delivery to book a specific date for delivery. If you have specific delivery requirements please contact us directly.

Can you deliver tomorrow?

Yes, we can offer next day delivery if your order is placed before 11am that day.

Please contact us directly to arrange.

Do you offer hiab crane delivery service?

Yes, please contact our customer service team to request special delivery arrangements.

Can you do a delivery at the weekend?

Yes, we do offer a weekend delivery service. Weekend delivery will need to be arranged in advance and there will be an additional charge.

Please contact support at to arrange.

Where do you deliver to?

We deliver to all postcodes in the UK. For standard deliveries there needs to be enough room for an 18 ton rigid wagon to manoeuvre and for the driver to pull the pallet on to the kerb from the road.

Standard delivery is by manual pump truck and tail-lift. Delivery can only be made to a flat, solid surface. Deliveries cannot be made on grass or gravel.

If you require a brick grab or are unsure whether your address is suitable please contact us at 0114 2061113 or and we will advise you.

Does someone need to be present for the delivery?

For standard orders, you, or someone authorised by you, needs to be present to check that the delivery is as expected in order to sign for the delivery. If no one is available to sign for goods, alternatives can be arranged.

What delivery options do you offer?

Standard Delivery has an estimated delivery time of 4-6 working days. Express Delivery has an estimated delivery time of 1-2 working days. Deliveries are made with an 18 ton rigid wagon and the driver will unload using a tail lift and manual pump truck. Deliveries will be made to the kerbside or the bottom of the driveway. Deliveries cannot be made on grass or gravel.
If you require a hiab delivery or have difficult access, please contact us to discuss before placing your order.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days of receiving your order. Items must be returned unused and in the same condition in which they were received, including all the original packaging. To return your product, the return shipping can be arranged by you or by us. If you arrange your own return shipping, goods should be sent to: Reclaimed Brick Company, Clifton Works, Hillfoot Road, S3 8AA. Where returns are not due to damage or defect, then you will be responsible for paying the delivery haulage costs and return haulage costs. Where we arrange return shipping, these are charged at £60 (including VAT) per pallet for standard delivery and £80 (including VAT) per pallet for express delivery. All haulage costs incurred will be deducted from the total refund due.

How long will it take to receive my refund?

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Allow 14 days for the refund to be processed from receipt of returned goods.

Is there a re-stocking fee on returned orders?

Yes, 10%.

What if I receive damaged goods?

Inform us by email within 24 hours of the delivery.  Please include a description and images. We will aim to find the best possible solution, whether that be a refund or replacement.

Whilst we do our utmost to ensure your goods arrive in perfect condition, it is important to allow a total of 5 - 10% for cuts, wastage and breakages when ordering. This is an industry standard.

Viewings & Collections

When are you open?

Opening Hours:

Mon - Fri, 8:00am - 4:00pm
Saturday, 8:00am - 1:00pm
Sunday, Closed

Is your brickyard open to the public?

Yes, we are open 8am to 4pm Monday to Friday and 8am to 1pm Saturdays to both trade and public, no appointment required.

How do we arrange the collection of an order?

If ordering via the website, you will receive an email notification when your order is ready for collection. Please check our opening hours and ensure that the vehicle you are using for collection is suitable for the size of your order.

What can we expect when visiting your reclamation yard?

We have a two-acre yard brimming with reclaimed materials that we welcome you to visit.  We have ample on-site parking. On your arrival, please report to reception. Our friendly staff will be able to give you guidance on finding what you are looking for.

Brick Matching

How does your free brick matching service work?

If you have a specific brick that you are looking to match, please send photos of your existing bricks to along with details of the quantity required. We will respond to let you know if we have an exact or near match. We can also provide photos or you can order a sample so you can make an informed decision before placing your order.

Do you send brick samples?

Yes, you can request a sample. Email us details of your project and brick requirements along with images. We charge a small fee for samples to cover express postage. Alternatively, you can order a sample of most products listed on the website by clicking the Order a Sample button on the appropriate product page.


What are Reclaimed Bricks?

Reclaiming bricks is a simple process. First, used bricks are taken from demolition sites. They're cleaned up and any big chunks of mortar, concrete or other construction materials are removed.

The bricks are then quality checked and stacked onto pallets, ready for reuse.

What are the advantages of using a Reclaimed Brick?

Old bricks are much stronger than new modern bricks. Old bricks are made from 100% natural clay, whereas new bricks contain cement, ash, sand and other additives to reduce their cost (and quality). Old bricks also have no perforations or core holes running through the bed of the bricks, unlike new bricks. For comparison, the average weight of an old brick is 4kg and the average weight of a new brick is 1kg.

Reclaimed bricks have also been naturally weathered and therefore are ideal for matching originally buildings. 

Building with reclaimed materials is an environmentally-friendly option. It reduces demand for new materials and saves discarded materials from landfills.

Most houses in the UK were built pre-war and these houses were built with an ‘’Imperial’’ Sized Brick. Post war, with a surge of demand for new housing, brick manufacturers invested heavily in new manufacturing methods to meet the demands. To capitalize on this demand, they changed over to a ‘’Metric’’ brick size system which reduced the size of the brick by 15%. Still to this day, bricks in the UK are manufactured to the metric size system. If you are attempting to match a building built pre-war, you’ll require an ‘Imperial’ Sized brick which you will struggle to find from a traditional builder’s merchant.

Where are reclaimed bricks sourced from?

At Reclaimed Brick Company we source our bricks from demolition projects nationwide, from derelict farm houses to large commercial developments. We have a vast network of contacts from whom we are able to select the best and rarest bricks to reclaim.

Why do reclaimed bricks cost more than new bricks?

There are costs associated with sourcing and cleaning reclaimed bricks which need to be factored into the price.

As reclaimed bricks are rarer than new bricks, demand is often higher than supply which can drive up prices.

What size are imperial bricks?

The standard size of an imperial brick is 3”x 9”x 4¾” although this may vary depending on region and/or brick manufacturer.

Can you still buy imperial sized bricks?

Many modern brick manufacturers produce clay bricks in traditional imperial sizes. If you're extending or renovating a period property, chances are that your original brickwork won't match the modern metric brick size. For this reason, there are several imperial sizes available from various manufacturers.

Can reclaimed bricks be used for a path or patio?

Yes, certain types of bricks can be used for paths or patios.  The main criteria for which brick to use as a paving brick is that it should be a wirecut brick that has been fired to a high temperature.

Do you clean bricks?

Yes, we have our own team of dedicated reclamation professionals that are on hand to reclaim materials. All members are fully trained and have appropriate site qualifications.

We carefully reclaim bricks, stone, timber, roof tiles, architectural items, metals and anything else we can recycle.

Do you cut brick slips?

Yes, as well as the brick slips listed on our website, any brick from our range can be cut into brick slips.  Please contact us for prices and lead times or to place an order.

Do you sell just bricks?

Far from it, our 2 acre yard in Sheffield is full of all types of different architectural and building materials, salvaged from demolition sites all over the UK.

Do your photos accurately represent the materials in person?

We do try our utmost to accurately represent the materials in our product imagery. Though the colour, texture and shape can never be guaranteed on Natural Reclaimed Products. The photos are used only for reference purposes.

We strongly recommend visiting our two acre yard if possible, arranging a FaceTime tour or ordering a sample pack.

The colour on the photos will depend on the time of day and weather conditions when it was captured. The colour of mortar and brick finish can drastically change the overall tone of a wall once built. 

What is the coverage of a bulk bag of stone cobble setts?

Our bulk bags of granite cobbles cover 3-4m2 whilst our bulk bags of gritstone cobbles cover 2-3m2.  The coverage area depends on the batch of cobbles and the gap you leave between the cobbles.

What is the coverage of an imperial sized brick?

Using a standard sized imperial brick measuring 3”x 9”x 4¾”, you will need 55 bricks per m2.

What type of sub-base is recommended for a brick paver path?

We recommend a base layer of 20cm of compacted crushed aggregate and a top layer of 5cm of compacted kiln-dried sharp sand which the bricks can then be laid on. You can then choose to grout with cement or brush with sharp sand.

Do you have to use lime mortar with reclaimed bricks?

You don't have to use lime mortar with reclaimed bricks but it is strongly recommended.  Bricks are made of clay which is a natural product that needs to breathe to release moisture. It is important that the brick is more dense than the jointing compound used to hold them together.

Do you buy items?

We are always on the lookout to buy reclaimed bricks, stone and quality architectural salvage, whether it be one off pieces or life time collections. Selling to us is straight forward, just drop us an email and a member of the team will be in touch.

We are especially interested in Site Clearances, Demolition Projects and Yard Closures.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.