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FAQ

Where do you source your bricks from?

At Reclaimed Brick Company we source our bricks from demolition projects nationwide, from derelict farm houses to large commercial development. We have a vast network of contacts were we are able to select the best and rarest bricks to reclaim.

When will delivery be?

For orders of palletised goods usually take 2 or 3 working days from the time an order is dispatched. We aim to dispatched all orders within 24 hours, although in some circumstances can be longer. Our standard service is a non-timed delivery between 8am and 5.30pm on the arranged day.

If you have specific delivery requirements please contact directly.

How are packs delivered?

Local deliveries are undertaken by ourselves. For longer distance orders we use a third party courier. These deliveries are usually made with an 18 ton rigid wagon and the driver will unload using a tail lift and manual pump truck. Deliveries will be made to the kerbside or the bottom of the driveway.

Can I order a specific amount of bricks?

Yes we are able to supply specific amount of bricks / split packs. If you cant select the quantity of bricks you require on our website, please contact us direct. We can advise you on 07717539848 or info@reclaimedbrickcompany.co.uk.

What if I receive damage goods?

Whilst we do our utmost to ensure your goods arrive in perfect condition, it is important to allow a total of 5 - 10% for cuts, wastage and for a small number of potential breakages when ordering.

We always check each crate before it is dispatched but if you do find any problem with your order or even have any suspicion of damage, please sign for goods as damaged. We will also require photographs of the damages. We will then be able to arrange replacements or refund.

Does someone need to be present for the delivery?

For standards orders you or someone that you have authorised, to be present to check that the delivery is expected to sign for the delivery. If no one is available to sign for goods, alternatives can be arranged.

Where do you deliver?

We deliver to any area in the UK. For standard deliveries there needs to be enough room for an 18 ton rigid wagon to manoeuvre and for the driver to pull the pallet on to the kerb from the road.

Standard delivery is by manual pump truck and tail-lift. Delivery can only be made to a flat, solid surface. Deliveries cannot be made on grass or gravel.

If you require a brick grab or unsure whether your address is suitable please contact us at 07717539848 or info@reclaimedbrickcompany.co.uk and we will help advise you.

Can you deliver on weekends?

Yes, we do deliver on weekends. Please contact  before ordering to arrange. We can advise you on 07717539848 or info@reclaimedbrickcompany.co.uk.